Contact the right support team
Support details are configured for each FogiDesk workspace by its service provider. Sign in and open Contact and help to see the mailbox, telephone number, opening hours and emergency arrangement that apply to you.
Your workspace administrator or organisation's service desk remains the fastest contact for a case-specific question because it can verify your identity and workspace. If you cannot sign in, do not know that contact or need help with the FogiDesk service itself, contact Fogito:
Fogito · CVR 34170339 Inge Lehmanns Gade 10, 6.8000 Aarhus C, Denmark info@fogito.com +45 70 70 70 19
Include your name, sign-in email and workspace name, but do not email case content, passwords or sensitive attachments unless support specifically asks for them through an approved channel.
Sign-in help
- Check the address. Use the FogiDesk link supplied by your organisation or service provider.
- Reset the password. Choose Forgot password on the sign-in page and enter the email address used for your account.
- Ask your administrator. If the reset message does not arrive or your access has changed, your workspace administrator can verify the account and role.
Password reset links work for one hour and can be used once.
Cases and attachments
You can create a case without adding an image. A photo, supported document or PDF can be attached when it helps explain the issue. The app shows the file-size limit before upload.
If the case is created but the attachment fails, open the case and add the file from its conversation. Keep the case reference and the file name when you contact support.
Notifications
Notification choices depend on your role and the channels available in your workspace. Where offered, you can change email and phone notification choices in your FogiDesk account. The in-product notification record remains available so you can catch up later.
Account and security notices that require a decision cannot be switched off.
Urgent incidents
FogiDesk records and follows service work, but it is not a replacement for an emergency call. For water, power, safety or another urgent risk, telephone the out-of-hours number supplied by your organisation or shown under Contact and help. Then report the case as urgent so the event and follow-up are documented.
Privacy, access and deletion
Requests about operational case data are handled through your workspace administrator or the controller named by your organisation, who can verify the person and the correct workspace. If you cannot identify or reach that controller, email info@fogito.com with the subject FogiDesk privacy request. Fogito can identify the correct route without making the controller's decision. The account and privacy choices page explains the process.